Frequently
Asked Questions
Q: Why can't I find an address anywhere for
Pawsh Styling? A: Pawsh Styling is a home-based dog grooming
spaw located in Austin, MN. In order to
protect our home life, we do not publish our address, but will gladly provide
it when you contact us.
Q: Why does it seem like I frequently get
voicemail when I call Pawsh Styling? A: If
you are calling during business hours, chances are, we are up to our elbows in
suds, or in the middle of a groom, making it difficult to answer the phone at
that time. We regularly check voicemail
throughout the day and will give you a call back as soon as we get a chance.
Q: What forms of payment are accepted at Pawsh
Styling? A: At this time, only cash or check is accepted
as payment.
Q: What happens if I am running late/early for
my appointment? A: At Pawsh Styling, we only work on one dog at
a time. Therefore, your appointment time
is the beginning of the allotted time set aside to work on your dog before our
next client arrives. We understand that
situations arise. If you are going to be
more than 15 minutes late, please call us at 507-433-5334 to find out if you
should still come for your appointment, or if we will need to reschedule for a
different date. Also, as our hours vary
tremendously, please also call if you are planning to be more than 15 minutes
early for your appointment. For example,
if your appointment is at noon, please don't assume we'll be available an hour
earlier to groom your dog; your dog may be the first appointment for that day,
therefore, we may not be open more than 15 minutes prior to your appointment
time. If an issue arises regarding your
appointment time, please call ASAP.
Q: Do you take walk-ins? A: Each hour of our work day is specifically
scheduled for a pre-booked appointment; therefore, we do not have time for
walk-ins. All grooming is by appointment
only.
Q: What happens if my dog has a preexisting
medical condition? A: Pawsh Styling welcomes all dogs. We do ask that all preexisting medical
conditions which may impede on your dog's comfort during grooming be disclosed
to us prior to service so that we can take the necessary precautions to safely
and comfortably accommodate your dog.
These include but are not limited to: allergies, seizures, heart
conditions, bone and joint discomfort, skin conditions, blindness, deafness,
etc.
Q: Do you take aggressive dogs? A: Pawsh
Styling asks that owners disclose any behavioral issues which may subsequently
lead to any form of aggression, so that we can address such dogs
accordingly. In cases of aggressive
behavior, we may, at our discretion, continue the service with the aides of
muzzles to ensure the safety of your dog and ourselves. We reserve the right to cease service should
we consider a dog a danger to itself or others.
Q: What happens if I need to
cancel or reschedule my appointment? A: Please call 48 hours in advance if you need
to reschedule or cancel your appointment time for your dog. Without proper notice, a "No Show"
charge may be issued as this appointment time was reserved for your dog. With advance notice I am able to refill the
allotted time with clients waiting to be seen.
Please be courteous and conscientious of my time and others' needs. We do know that emergencies and other
unavoidable situations arise and have no problem working around them, please
call us ASAP with any questions/concerns.
Q: Can I leave my dog at Pawsh Styling to be
groomed while I'm at work for the day? A: Normally this is no problem, we do not charge
a daycare fee if it's within normal business hours. That being said, we request you kindly ask us
when you book your appointment if the hours you need to leave your dog at Pawsh
Styling will be acceptable. If you have further questions regarding this
matter, please contact us.
Q: Why do you require our dog to be current on
Rabies & Distemper vaccinations? A: The main reason we require your dog to be up
to date on his/her vaccinations is not only to protect your dog and every other
dog he/she comes into contact with but also to protect us should your dog
happen to bite. Also, our insurance does
require your pet to be current on these two vaccinations. We do NOT compromise on this matter.
Q: Do you offer pick up or drop off services? A: I am more than willing to pick up your dog or
drop him off at your house when they are finished. There is a small fee for this service
depending on where you live, please contact me for further details. I try to be accommodating to your schedule
but please be aware I also have other clients to attend to and will fit this
transportation service in when I have time, which may vary depending on the
day.
Q: I hesitate to leave my dog when he/she seems
so scared to be at the groomers. A: Typically, a dog tends to put on a dramatic
"show" for its owner to try to get out of the grooming session. However, once the owner leaves, most dogs
calm right down and calmly go through the routine of the grooming process. The best thing you can do for your dog if
he/she is nervous is to calmly give them to us, without making a big deal about
leaving. Dogs pick up on their owners'
anxieties. If you are calm, it will
benefit your dog's state of mind. Please
do not worry about your dog. Since we
are a small home-based spaw, we tend to be quieter, with less commotion, with
fewer dogs and fewer stressors in general.
We will take excellent care of them at Pawsh Styling and will do
everything possible to provide a calm, happy environment for your dog.
Q: Is there anything I should do before I bring
my dog to Pawsh Styling for their grooming appointment? A: Take your dog out to potty and/or for a
walk. Since Pawsh Styling is a new
environment, a surprising number of dogs poop or pee within a half hour of
arriving at the shop. To make your dog
more comfortable make a point of knowing he/she has eliminated completely
before bringing them in. A walk will
also help to calm your dog, thus leaving him/her more relaxed for their
grooming session.
Additional FYI's:
Don't
feed your dog too soon before the appointment time. If your dog usually has a meal during the
day, try to ensure that he/she eats at least an hour before you leave for their
appointment, so that they have digested the meal. Car travel, over-excitement and stress can
all cause a dog to feel nauseous if he/she has eaten too recently and it's not
uncommon for excitable or anxious dogs to vomit soon after they arrive at the
shop.
Be
calm-when you bring your dog in, don't make a big fuss of leaving them-this can
distress your dog a great deal. Come in
happily and confidently, with your dog on a lead and walking on his own feet,
not being carried. When you collect your
dog, the same applies-don't make a big fuss or baby them. If you make a big, emotional deal out of the
whole thing, your dog will too.
A lot
of times with dogs barking, the blow dryer on and shavers running we cannot
hear you knocking on the front door-please be sure to ring the doorbell. It may take a couple minutes to get to the
door by the time we corral the dogs and stop what we're doing.
I will
call you as soon as your dog is finished.
If you'd like to check on your dogs' progress please call me at the shop
(507-433-5334)-I can give you an estimated time your dog will be finished. Stopping by the shop to check on your dog
creates more stress on your dog because he/she can hear you and then they think
they are going home, it also interrupts our work and puts us behind
schedule.
Please
feel free to contact us with any other questions/concerns you may have. We'll be happy to speak with you.
Emily Gossman Pawsh Styling
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